Shipping Policy

Last Updated: January 17, 2026

At TIA Creation (operating under the brand name TIA DTF), we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and shipping-related policies.

Please read this policy carefully to understand how we handle shipping and delivery of your orders.

1. Processing Time

All orders are custom-made according to your specifications. Processing times vary based on order complexity and current production volume:

• Standard Orders: 2-5 business days from order confirmation
• Custom/Complex Orders: 5-7 business days from order confirmation
• Bulk Orders: Processing time will be communicated at the time of order placement
• Rush Orders: Available upon request (additional charges may apply)

Note: Processing time begins after payment confirmation and order approval. Business days exclude weekends and public holidays.

2. Shipping Methods and Carriers

We partner with trusted courier services to ensure reliable delivery of your orders. Available shipping methods include:

• Standard Shipping: Delivered through our partner courier services (Tirupati, Amazon, Mahavir, etc.)
• Express Shipping: Faster delivery option (subject to availability)
• Local Pickup: Available for customers in Ahmedabad and surrounding areas

The shipping method and carrier will be selected based on your location, order size, and delivery requirements. You can select your preferred courier during checkout if multiple options are available.

3. Shipping Rates and Charges

Shipping charges are calculated based on several factors:

• Order Weight: Total weight of your order
• Order Size/Dimensions: Physical dimensions of the package
• Shipping Destination: Delivery location (within Gujarat or outside Gujarat)
• Selected Shipping Method: Standard shipping or express shipping
• Additional Charges: Any applicable handling or packaging fees

Shipping charges are displayed at checkout before you complete your purchase. You can review all charges, including shipping costs, before finalizing your order.

Free Shipping: Free shipping may be available for orders above a certain value. Please check our website for current promotions and offers.

4. Shipping Destinations

We currently ship to:

• Domestic Shipping: All locations within India
• Gujarat: Special rates may apply for orders within Gujarat
• Other States: Standard shipping rates apply

International Shipping: Currently, we only ship within India. For international shipping inquiries, please contact us directly.

5. Delivery Timeframes

Estimated delivery times vary based on your location and selected shipping method:

• Within Gujarat: 2-4 business days after shipping
• Metro Cities (Mumbai, Delhi, Bangalore, etc.): 3-5 business days after shipping
• Other Cities: 5-7 business days after shipping
• Tier 2/3 Cities: 7-10 business days after shipping

Important: These are estimated delivery times. Actual delivery may vary based on courier performance, weather conditions, holidays, and other factors beyond our control.

Delivery times are calculated from the date of shipment, not from the order date. You will receive a shipping confirmation email with tracking information once your order is dispatched.

6. Order Tracking

Once your order has been shipped, you will receive:

• Shipping Confirmation Email: Sent to your registered email address
• Tracking Number: Provided in the shipping confirmation email
• Tracking Link: Direct link to track your shipment on the courier's website

You can track your order status:

• Using the tracking number on the courier's website
• Through your account dashboard on our website
• By contacting our customer service team

Tracking information is typically available within 24-48 hours after shipment. If you don't receive tracking information within 3 business days of your order confirmation, please contact us.

7. Delivery Process

When your order is out for delivery:

• Delivery Attempt: The courier will attempt delivery during business hours
• Recipient Availability: Please ensure someone is available to receive the package
• Delivery Notice: If no one is available, the courier may leave a delivery notice
• Redelivery: You can contact the courier to arrange redelivery or pickup

Important Delivery Instructions:

• Please provide accurate and complete delivery address
• Include landmark or directions if your address is difficult to locate
• Ensure your contact number is correct and accessible
• Authorize someone to receive the package on your behalf if you're unavailable

8. Shipping Delays

While we strive to deliver orders on time, delays may occur due to factors beyond our control:

• Weather Conditions: Extreme weather, natural disasters, or adverse conditions
• Holidays: National holidays, regional holidays, or festival seasons
• Courier Delays: Delays by shipping carriers or logistics partners
• Address Issues: Incorrect, incomplete, or unverified shipping addresses
• Customs Clearance: Delays in customs processing (if applicable)
• High Volume Periods: Peak seasons, sales events, or high order volumes
• Force Majeure: Unforeseen circumstances beyond reasonable control

We are not responsible for delays caused by shipping carriers or factors beyond our reasonable control. However, we will work with you and the courier to resolve any delivery issues.

If your order is significantly delayed, please contact us, and we will investigate and provide updates.

9. Lost or Damaged Packages

If your package is lost or damaged during shipping:

• Contact Us Immediately: Report the issue within 48 hours of expected delivery
• Provide Information: Share your order number and tracking details
• Investigation: We will investigate with the courier service
• Resolution: We will work to resolve the issue, which may include:
  • Filing a claim with the courier
  • Sending a replacement order (if applicable)
  • Processing a refund (if replacement is not possible)

Damaged Packages: If you receive a damaged package:

• Do not accept the package if damage is visible
• Take photographs of the damaged package
• Contact us immediately with photos and order details
• We will arrange for a replacement or refund

10. Address Changes and Corrections

Before Shipping: If you need to change your shipping address before your order ships:

• Contact us immediately with your order number
• Provide the correct shipping address
• We will update the address if the order hasn't been shipped

After Shipping: Address changes after shipment may not be possible. However:

• Contact us and the courier service immediately
• Some couriers may allow address redirection (additional charges may apply)
• If the package is returned to us due to incorrect address, we will contact you to arrange reshipment (shipping charges will apply)

Important: Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.

11. Undeliverable Packages

Packages may be returned to us as undeliverable due to:

• Incorrect or incomplete address
• Recipient not available after multiple delivery attempts
• Refusal to accept the package
• Address not found or inaccessible

If your package is returned to us:

• We will contact you to confirm the correct address
• You will need to pay shipping charges again for reshipment
• If you prefer a refund instead, we will process it minus shipping charges

12. Local Pickup Option

For customers in Ahmedabad and surrounding areas, we offer local pickup:

• Pickup Location: Our facility at the address provided in "Contact Us"
• Pickup Hours: Business hours (please contact us for specific timings)
• Notification: We will notify you when your order is ready for pickup
• Identification: Please bring a valid ID and order confirmation
• No Shipping Charges: Local pickup orders do not incur shipping charges

To select local pickup, choose "Local Pickup or Porter" as your shipping option during checkout.

13. Multiple Shipments

If your order contains multiple items, they may be shipped separately:

• Items may ship from different locations or at different times
• You will receive separate tracking numbers for each shipment
• Shipping charges may apply to each shipment
• We will notify you if your order will be shipped in multiple packages

14. Shipping Insurance

All orders are shipped with basic insurance coverage provided by the courier service. For high-value orders, additional insurance may be recommended or required. If you have concerns about package value, please contact us before placing your order.

15. Customs and Duties (International)

Currently, we only ship within India. If international shipping becomes available in the future:

• Customs duties and taxes are the responsibility of the recipient
• These charges are not included in the product price or shipping charges
• You may be contacted by customs authorities to pay these charges
• We are not responsible for any customs delays or charges

16. Shipping Restrictions

Some items may have shipping restrictions:

• Certain products may not be available for shipping to all locations
• Bulk orders may require special shipping arrangements
• Fragile items may require special handling (additional charges may apply)
• We reserve the right to refuse shipping to certain locations if deemed necessary

17. Contact Us

If you have any questions about our Shipping Policy, need to track your order, or have shipping-related concerns, please contact us:

18. Policy Updates

We reserve the right to update, change, or replace any part of this Shipping Policy at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Significant changes to shipping rates, methods, or policies will be communicated to customers via email or website notifications.

By placing an order with TIA DTF, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.